Shipping policy
SHIPPING POLICY
Last updated: January 3, 2026
CUSTOMER SATISFACTION
If you are not satisfied with your order, please contact info@johnfitchdistilling.com to explain the issue. For detailed return conditions, see our Return and Refund Policy.
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MERCHANDISE (APPAREL & ACCESSORIES)
FULFILLMENT PARTNER
All merchandise orders are fulfilled by Printful, our trusted print-on-demand partner.
PROCESSING TIME
2-7 business days for production
SHIPPING TIME (USA)
3-10 business days after production
TOTAL DELIVERY TIME
5-17 business days from order placement
INTERNATIONAL SHIPPING
Available for merchandise. Delivery: 10-20 business days. Customers are responsible for customs fees, duties, and taxes.
TRACKING
You will receive an email with tracking information once your order ships.
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SPIRITS (WHEN AVAILABLE)
FULFILLMENT
Spirit orders are processed through compliant third-party licensed retailers.
WHERE WE SHIP
Service may be limited or unavailable in some locations due to local laws and restrictions. Spirits cannot be shipped internationally.
AGE VERIFICATION REQUIRED
⚠️ ALL SHIPMENTS CONTAINING ALCOHOL REQUIRE AN ADULT SIGNATURE (21+ YEARS) UPON DELIVERY
- Valid photo ID must be presented
- Carriers will NOT leave packages unattended
- No signature on file will be accepted
DELIVERY RECOMMENDATIONS
- Provide a shipping address where someone 21+ will be available during business hours
- Consider shipping to your workplace
- Request UPS hold at nearest pickup location if you cannot be home
PROCESSING & SHIPPING TIME
- Processing: 1-3 business days
- Shipping: 3-7 business days (USA)
- Total: 4-10 business days
We recommend ordering early in the week to avoid weekend warehouse delays.
TRACKING
You will receive an email with tracking information once your order ships. If you haven't received tracking within 3 business days, contact info@johnfitchdistilling.com
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SHIPPING CARRIERS
We ship via major carriers (UPS, USPS, FedEx).
DAMAGED SHIPMENTS
If your order arrives damaged, contact info@johnfitchdistilling.com immediately for replacement or refund. Include photos of the damage.
Note: Most damages occur due to multiple failed delivery attempts. Monitor your tracking to ensure on-time delivery.
SHIPPING COSTS
Calculated at checkout based on destination and order weight.
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QUESTIONS
For shipping inquiries, contact us at info@johnfitchdistilling.com